TERMS & CONDITIONS

The range and sale of products on our website ("francescavilla.it") are governed by these Terms and Conditions. We advise you to read them carefully. Items purchased on francescavilla.it are sold directly by CROVA.LAB SRL.

Only individual customers and "end user" companies buying for purposes other than resale may place orders on the francescavilla.it site. The resale or distribution of items purchased on francescavilla.it is strictly prohibited. Given the sales policy described below, Francesca Villa reserves the right not to act upon orders placed by anyone other than an "end buyer", or orders that do not comply with its sales policy as defined herein.

These terms and conditions may be modified, particularly to accommodate any regulatory changes. The new terms and conditions apply as soon as they have been posted.

Availability

Our products are sold subject to availability. francescavilla.it cannot be held liable for breach of contract in the event that the product is out of stock or unavailable, or in the event of force majeure, disruption, flood, fire or strike, particularly of postal, transport or communication services. francescavilla.it shall not be liable for any direct or indirect result of these risks. 

When placing your order, ensure that the number, size and price of each item are mentioned correctly on your purchase order. When a product is no longer available, it will be marked "OUT OF STOCK". In this case, you can contact us in order to be the first informed when it becomes available again on the site or in the store. 

Orders 

All orders are processed from Monday to Friday, excluding Italian national holidays.

All of our deliveries are insured, until signed for by you. Upon delivery of the Products, you, or a person designated by you, are required to sign for the delivery, as requested by the Courier. Products shall be delivered to the address indicated by you in the order form at the checkout. We are not responsible for any delivery problems arising from incomplete or incorrect address details supplied by you. 

When placing your first order, you must create an online account with your personal contact information and keep this up to date. The contract is deemed to have been entered into once Francesca Villa receives the electronic order form and once the order details have been verified. Before submitting the order form to purchase a product, you are asked to read these Terms and Conditions carefully. Electronically submitting the order form signifies your unconditional acceptance and agreement to abide by these Terms and Conditions in dealing with Francesca Villa.

The acceptance of our terms and conditions is mandatory to proceed with your order.

Pre-orders

Once you have placed a pre-order, we will not be able to make changes to the order. As soon as the preorder has been placed, it cannot be cancelled unless the shipment is unavoidably delayed.

If you preorder jewellery, you will be required to pay a deposit at the time you place your order.

Prices and payment

The prices of our products are given in Euros for the European Union, US Dollars for the United States and Great British Pounds for the United Kingdom. These prices are inclusive of all taxes.

Francesca Villa reserves the right to change prices at any time, but products will be billed according to the prices in effect at the time the order is processed, subject to availability. After clicking on "order" you may choose one of the following payment options:
- Credit card payment
- Paypal

Confirmation

The information recorded by francescavilla.it when an order is confirmed constitutes proof of all transactions between francescavilla.it and its customers. The information recorded by the payment system constitutes proof of financial transactions.

Shipping Times & Costs

Products purchased are shipped according to the terms described under "Shipping Times & Costs", found at the bottom of every page of the site. For safety reasons, francescavilla.it will not process orders to any PO boxes. 

In order for delivery to be assured, you agree to provide your full and accurate address when placing your order, including any additional information deemed necessary, such as your building number, floor or door access code when applicable.

Prices are indicated in:

• € (euros): Italy VAT included, for deliveries in Italy
• € (euros): Local VAT included for all countries of the European Union.
• £ (pounds), Duties & taxes included, for deliveries in the United Kingdom
• $ (dollars), US customs duties included for deliveries in the United States.
• € (euros), local taxes and customs duties excluded for deliveries in the rest of the world.

Insurance: All of our deliveries are insured. 

Delivery tracking: We personally track all of our shipments. Additionally, we will provide you with a tracking number for your parcel as soon as it leaves our atelier, allowing you to track it yourself at any time. 

Delivery problems: Any delivery failure or delay of more than four (4) working days should be reported to our Customer Service as soon as possible, please contact elizabeth@francscavilla.it. We cannot act on any claims submitted more than fifteen (15) calendar days after the date your order was confirmed.

You must check the goods carefully upon receipt. If you notice any errors or problems (opened package, damaged goods, for example), you must indicate this on the delivery slip and contact our Customer Service by email or phone. If the products do not comply with your order or if you are not fully satisfied with your purchase, you may exchange or return the items and request a refund under the terms stipulated in the "RETURNS/EXCHANGES" section below.

Returns / Exchanges

Purchased items may be returned to us within maximum 14 days of receiving the goods. In the case of a refund, you will be credited in the way that matches the original payment method used. Please note that refunds may take up to 15 days to complete following the reception of your return. Francesca Villa reserves the right to deduct any additional bank charges and commissions connected with the method of payment.

Returned jewellery must arrive unworn, in pristine condition, with the security tag attached and in the original packaging. Damaged or incomplete items are not subject to an exchange or a refund, and will be returned to you as is, at your expense.

Custom/ engraved/ bespoke jewels can't be neither exchanged nor refunded.

Liability

The products sold on this site comply with current Italian legislation. It is your responsibility to check with your country's authorities whether you are allowed to import or use the products or services that you plan to order.

Photographs and text reproduced to illustrate the products for sale are not contractual. 

Consequently, francescavilla.it cannot be held not liable for any errors concerning photographs or text. francescavilla.it cannot be held liable for breach of contract in the event that the product is out of stock or unavailable, or in the event of force majeure, disruption, flood, fire or strike, particularly of postal, transport or communication services. francescavilla.it shall not be liable for any direct or indirect result of these risks.

Governing law - Disputes/Litigation

This contract is subject to Italian law. In the event of a legal dispute, only Italian courts have jurisdiction.

Warranty

Consumers have a period of two years from the date of delivery of the goods in which to invoke the legal warranty of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity, and not the date of its appearance.

The legal warranty of conformity obliges the professional, where applicable, to provide all updates necessary to maintain the conformity of the good.

The legal warranty of conformity entitles the consumer to repair or replacement of the good within sixty days of his request, free of charge and without any major inconvenience for him.

If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.

If the consumer asks for the good to be repaired, but the seller requires it to be replaced, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.

The consumer may obtain a reduction in the purchase price by keeping the good, or terminate the contract by obtaining a full refund against return of the good, if :

1° The professional refuses to repair or replace the good;

2° The goods are repaired or replaced after a period of sixty days;

3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming good, or if he bears the cost of installing the repaired or replacement good;

4° The non-conformity of the good persists despite the seller's unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract when the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In such cases, the consumer is not obliged to request repair or replacement of the goods beforehand.

The consumer is not entitled to have the sale rescinded if the lack of conformity is minor.